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Frequently Asked Questions


How to Fix a Connection Issue

In most cases, all you have to do is reset the earbuds to their default settings. Click on your earbuds below to see how to reset them:

Tempo 30

Runner 60

Duet 50

American EQ 40

American EQ 27


Where Can I Find Instruction Manuals?

Please click on your product below to download the instruction manual:

Tempo 30

Runner 60

Duet 50 Pro

Duet 50 Slim

Duet 50

American EQ 40

American EQ 27


How to Answer Phone Calls

Please click on your product below to download the instruction manual:

Tempo 30

Runner 60


Do You Ship to My Country?

We ship to nearly every country! If you are having trouble placing an order, please email support@backabayaudio.com


Email Us

Shoot us a message and one of our team members will get back to you as soon as possible! You can also email support@backbaybrand.com

Make sure to tell us which product you are asking about