Need some help?

Frequently Asked Questions

◄How to Fix a Connection Issue

In most cases, all you have to do is reset the earbuds to their default settings. Click on your earbuds below to see how to reset them:

ClearCall 70

Tempo 30

Runner 60

Duet 50 Pro

American EQ 40

◄Where Can I Find Instruction Manuals?

Please click on your product below to download the instruction manual:

ClearCall 70

Tempo 30

Runner 60

Duet 50 Pro

American EQ 40

◄How to Answer Phone Calls

Please click on your product below to download the instruction manual:

Tempo 30

Runner 60

◄Do You Ship to My Country?

We ship to nearly every country! If you are having trouble placing an order, please email support@backabayaudio.com

Email Us

Shoot us a message and one of our team members will get back to you as soon as possible! You can also email support@backbaybrand.com

Make sure to tell us which product you are asking about