Frequently Asked Questions

How to Fix a Connection Issue?

In most cases, all you have to do is reset the earbuds to their default settings. Click on your earbuds below to see how to reset them:

Tempo 30

Runner 40

FirstClass 70

Duet 50 Pro

Runner 60

ClearCall 70

Where Can I Find Instruction Manuals?

Please click on your product below to download the instruction manual:

Tempo 30

Runner 40

FirstClass 70

Duet 50 Pro

Runner 60

ClearCall 70

Do You Ship to My Country?

We ship to nearly every country! If you are having trouble placing an order, please email support@backbayaudio.com

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