Need some help?
Feel free to reach out to our team here in Boston!
Frequently Asked Questions
How to Fix a Connection Issue
In most cases, all you have to do is reset the earbuds to their default settings. Click on your earbuds below to see how to reset them:
Where Can I Find Instruction Manuals?
Please click on your product below to download the instruction manual:
Do You Ship to My Country?
We ship to nearly every country! If you are having trouble placing an order, please email support@backbayaudio.com
Email Us
Shoot us a message and one of our team members will get back to you as soon as possible! You can also email
Make sure to tell us which product you are asking about