Duet 50 Pro: Reset to Default Settings - Fix Connection Issues


  1. Place the earbuds in their case and you should see a light on each earbud (if you do not see a light, charge your case)
  2. Go into your phone's Bluetooth settings, find "Duet 50 Pro R" and Back Bay Duet 50 Pro L." Then click "Forget this Device" for both
  3. While the earbuds are in the case, press and hold the buttons on both earbuds for 10 full seconds.
  4. Remove the earbuds from the case and put them into your ears
  5. Then go into your phone's Bluetooth menu and only connect to “Duet 50 Pro R". DO NOT connect to "Pro L"
  6. Once "Duet 50 Pro R" is connected, continue to tap the button on the left earbud until it connects to the right earbud.

If you need any more help, please email