Free Shipping in the USA

Back Bay Audio Warranty Policy

Back Bay Audio® Product Limited Warranty

What is covered

All parts defective in material and workmanship up to three replacements within one year of the purchase date. Defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification are not covered. Loss and theft are not covered. A replacement of a single earbud or case constitutes one replacement.

Limitation on Liability

WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Notwithstanding the above, where applicable, if you qualify as a "consumer" under the Magnuson-Moss Warranty Act, then you may be entitled to any implied warranties allowed by law for the period of the express Limited Warranty as set forth below. Some states do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.

For How Long

The Back Bay Audio® Limited Warranty lasts one year from the purchase date for electronic products, accessories and other products not listed here unless specified in the Owner’s Guide.

What We Will Do

We will, at our sole option, repair or replace any defective parts within a reasonable period of time and free of charge.

What you must do to obtain Limited Warranty service

Contact our support team: support@backbaybrand.com and Return product with proof of purchase from an authorized Back Bay Audio dealer directly to Back Bay Brands LLC.

Exclusive Remedy

This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase from an authorized Back Bay Audio dealer. THE MAXIMUM LIABILITY OF BACK BAY AUDIO SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL BACK BAY AUDIO BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. Some places do not allow limitations on the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Other conditions

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from country to country or state to state. This Limited Warranty is void if the label bearing the serial number has been removed or defaced or if the product is not purchased from an authorized reseller.

Your Limited Warranty rights are not diminished if you do not complete and return the product registration form or complete and submit the online product registration form. Back Bay Brands LLC thanks you for your Back Bay Audio product purchase. We hope it will give you years of satisfaction.